Responsible Gaming at hi2

hi2 operates a strict 18+ only policy across all products, including casino games, live dealer tables, cricket betting, and slots. This is not merely a terms-of-service clause — it is a fundamental ethical commitment. Research consistently demonstrates that gambling can cause disproportionate harm to younger individuals, whose decision-making faculties and financial situations make them particularly vulnerable to gambling-related problems.

All new players registering on the hi2 platform are required to complete a Know Your Customer (KYC) verification process before they are permitted to make any deposit, place any wager, or request any withdrawal. During KYC verification, hi2 checks:

• Full legal name and date of birth confirmed against a valid National Identity Card (NID) or passport.
• Residential address verified against a secondary document (e.g., utility bill, bank statement).
• Mobile wallet account (bKash, Nagad, Rocket, or Upay) confirmed to be registered under the player's own verified name.

Any account found to belong to a person under 18 years of age will be suspended immediately and all funds will be returned to the original deposit source. hi2 reserves the right to request re-verification of age and identity at any point during a player's lifetime on the platform, particularly if unusual activity patterns are detected.

For the vast majority of players, gambling on hi2 is an enjoyable pastime — a way to engage with cricket matches like the BPL and T20 World Cup, or to relax with favourite slot titles after a long day. However, for a minority of individuals, gambling can develop into a compulsive behaviour that negatively impacts finances, mental health, and relationships.

Recognising the warning signs early is the most powerful step a player can take. hi2 encourages every player to periodically and honestly ask themselves whether any of the following patterns apply to their behaviour:

If you recognise two or more of these signs in your own behaviour, we strongly encourage you to use the self-exclusion or time-out tools described in Section 5 of this page, and to reach out to our support team at [email protected]. You do not need to be at rock bottom to ask for help — early intervention is far more effective than waiting until problems escalate.

hi2 provides a comprehensive suite of player protection tools, all accessible free of charge and without judgment directly from your account settings. These tools are designed to give you meaningful control over how, when, and how much you gamble on the platform. The following tools are currently available to all registered players:

All player protection tools are available 24 hours a day, 7 days a week. If you encounter any difficulty accessing or applying any of these tools, contact our support team immediately and they will apply the restriction on your behalf within minutes.

One of the most practical and effective tools available to hi2 players is the ability to set hard limits on how much money can be deposited or lost within a defined time period. These limits function as a financial safety net — they remove the possibility of impulsive, high-volume deposits during emotionally charged sessions and ensure that your gambling activity remains within boundaries you have consciously chosen when in a calm, rational state.

How Deposit Limits Work

You can set a deposit limit from your account settings at any time. The following time frames are available:

• Daily deposit limit: Maximum cumulative deposit amount within any rolling 24-hour period.
• Weekly deposit limit: Maximum cumulative deposit amount within any rolling 7-day period (calculated from the time the limit was set).
• Monthly deposit limit: Maximum cumulative deposit amount within any rolling 30-day period.

Deposit limits are enforced at the payment processing stage. If a deposit would cause you to exceed your active limit, the transaction will be declined automatically — regardless of whether it is made via bKash, Nagad, Rocket, Upay, or bank transfer.

Changing or Removing a Limit

Reducing a limit: Takes effect immediately upon saving. For example, if you have a daily limit of ৳5,000 and reduce it to ৳2,000, the new ৳2,000 cap applies to your very next transaction.

Increasing a limit: Subject to a mandatory 7-day review period before the higher limit becomes active. This cooling-off period exists specifically to protect you from impulsive decisions made during a losing streak or emotionally heightened session.

Removing a limit entirely: Also subject to a 7-day review period. During this period, your existing limit remains in force. You may cancel the removal request at any point during the 7-day window, in which case the original limit continues indefinitely.

Self-exclusion and time-out options are available to every hi2 player, free of charge, at any time — no questions asked and no judgment passed. These tools provide a firm, enforceable boundary between you and the platform when you feel that a break from gambling is necessary or beneficial.

Time-Out

A time-out is a short-term account suspension intended for players who want a brief pause from gambling without committing to a longer exclusion. During a time-out:

• Your account is locked and you cannot log in, deposit, or place any bet.
• All pending bonus offers are frozen for the duration of the time-out.
• All marketing communications from hi2 are paused.
• Any previously requested withdrawals that were already approved will be processed normally.

Available time-out durations: 24 hours, 48 hours, 7 days, or 30 days. A time-out cannot be reversed or shortened once it has been activated — the account remains locked for the full chosen duration. At the end of the time-out period, your account is automatically reinstated and you may log in as normal.

Self-Exclusion

Self-exclusion is a longer-term measure for players who feel that gambling is becoming or has already become a problem. To request self-exclusion, contact hi2 support at [email protected] with the subject line "Self-Exclusion Request" and specify the exclusion duration. Available exclusion periods:

• 6 months — recommended for players who want a substantial break while retaining the option to return.
• 1 year — for players who need a longer period of distance from gambling.
• 5 years — for players experiencing serious gambling-related difficulties.
• Permanent (indefinite) — for players who wish to close their hi2 account permanently with no option to return.

During self-exclusion, your account is fully suspended and all associated marketing is halted. Attempts to open a new account during a self-exclusion period are a violation of hi2's Terms & Conditions and will result in the new account being closed immediately.

How to Activate Time-Out or Self-Exclusion

Both tools can be activated in two ways:

• Via your account dashboard: Navigate to Account Settings > Responsible Gaming > Time-Out / Self-Exclusion. Select your preferred duration and confirm. The restriction takes effect within 5 minutes.
• Via support email: Send a request to [email protected] at any hour of the day or night. Our team will apply the restriction to your account within 1 hour of receiving the request.

hi2 is firmly committed to preventing access to the platform by individuals under the age of 18. In addition to the KYC age verification process applied to all new accounts, hi2 encourages parents and guardians in Bangladesh to take additional steps to prevent minors from accessing online gambling platforms through shared devices or home networks.

Recommended Steps for Parents and Guardians

• Use parental control software on shared computers, tablets, and mobile phones to block access to online gambling websites.
• Do not share your hi2 login credentials, including your username, password, or any OTP verification codes, with any other person.
• Keep your device's screen lock active and do not leave gambling accounts logged in on shared or family devices.
• Have open, age-appropriate conversations with young people about the risks associated with gambling, including the possibility of financial loss and addiction.
• Use your mobile wallet provider's (bKash, Nagad, Rocket, Upay) parental controls or account sharing restrictions if your device is used by multiple family members.

Reporting Underage Access

If you believe that a minor has gained access to a hi2 account — whether your own account or an account they have created independently — please contact hi2 support immediately at [email protected]. All such reports are treated as the highest-priority matter and are investigated within 24 hours. The account in question will be suspended during investigation pending identity verification.

If you are concerned about your own gambling habits or those of someone close to you, hi2 strongly encourages you to reach out for support. Recognising a potential problem and seeking help is a sign of strength, not weakness — and the earlier help is sought, the more effective it tends to be.

hi2 Direct Support

Our English-language support team is available 24 hours a day, 7 days a week, and is trained to handle responsible gaming enquiries with sensitivity and confidentiality. Whether you want to set a deposit limit, request a time-out, apply for self-exclusion, or simply talk through concerns about your gambling behaviour, our team is ready to assist. Contact us at [email protected] — all responsible gaming requests are escalated to a dedicated team and resolved within 1 hour during operational hours.

Talking to Someone

If your gambling concerns extend beyond what our platform tools can address, we encourage you to speak openly with a trusted family member, friend, doctor, or community leader. In Bangladesh, mental health awareness is growing and an increasing number of healthcare professionals are equipped to discuss gambling-related concerns in a non-judgmental setting.

Useful Guidance Principles

Regardless of whether you currently feel that gambling is a problem, the following principles are recommended to all hi2 players in Bangladesh as a foundation of responsible play:

• Only gamble with money you can genuinely afford to lose — treat it as entertainment spending, not an investment.
• Set hard limits before each session and commit to them, regardless of whether you are winning or losing.
• Take regular breaks. Continuous gambling sessions reduce the quality of decision-making and increase risk-taking behaviour.
• Never gamble under the influence of alcohol, significant stress, or emotional distress.
• Keep gambling as one activity among many — maintain interests, social connections, and commitments outside the platform.
• Regularly review your account's activity statement to maintain an accurate, realistic view of your overall win/loss position.

Responsible gaming is not a box-ticking exercise for hi2 — it is a core principle that shapes how the platform is designed, how the support team is trained, and how player data is used. hi2 operates with the belief that a sustainable, trustworthy gambling platform must prioritise the long-term wellbeing of its players over short-term revenue. A player who gambles safely and within their means is a player who continues to enjoy the platform for years; a player who develops a gambling problem is a player who has been failed by the platform.

hi2's responsible gaming programme includes the following ongoing commitments:

• Continuous monitoring: hi2's systems analyse player behaviour patterns — including sudden increases in deposit frequency, session duration, and loss chasing indicators — and proactively flag accounts for review by the responsible gaming team.
• Proactive outreach: Where the monitoring system identifies a player displaying potential problem gambling indicators, hi2's support team will reach out by email to check in, remind the player of available tools, and offer assistance — without waiting for the player to make contact first.
• Staff training: All customer support staff at hi2 receive regular training on responsible gaming best practices, problem gambling recognition, and how to handle sensitive conversations with empathy and professionalism.
• No exploitative marketing: hi2 does not target players who are in a loss period, who have recently triggered deposit limits, or who are in a cooling-off period with promotional bonus offers. Marketing to vulnerable players is strictly prohibited under hi2's internal marketing guidelines.
• SSL-secured, fair play certified: hi2 uses SSL encryption across all transactions and operates under fair play certification standards, ensuring that all game outcomes are genuinely random and that the platform itself does not engage in deceptive practices.

hi2 is proud to serve the Bangladesh gambling community as a safe and reliable platform. We ask every player to join us in treating responsible gaming not as a restriction, but as the foundation of a genuinely enjoyable experience. Play smart, play within your means, and play on hi2.